Support
Masalevi · a bedtime story made for your child, growing every night
Something not working, or an idea you would like to share? Have a look at the questions below; if that does not solve it, write to support@masalevi.app and we will get back to you within a few days at the latest.
I can't sign in
If you cannot sign in with your email and password, first check that the email is typed correctly. If you have forgotten your password, use the "Forgot my password" link on the sign-in screen; a 6-digit code is sent to your email address and is valid for 1 hour. You can also sign in with Google or Apple.
The password reset email never arrived
Check your spam or junk folder. If the code does not arrive within a few minutes, try again; if the problem continues, write to support@masalevi.app.
I can't create a story / I've hit my limit
Every account has a generation allowance, which exists to prevent abuse. If you have used it up, or you see a message saying today's generation limit has been reached, try again later or the next day. Contact us if you need more.
How do the stories work?
A "story world" is created for each child: the first night sets up the hero's world, and every night after that builds on the one before, with the same characters, places, and continuing adventures. For a one-off story outside that world, use Free story mode. You can read the story aloud yourself, or let the app narrate it.
Which languages are the stories written in?
The story language is chosen for each story world, and it does not change afterwards, because the world's memory is written in one language. The app's interface language is separate, and you can switch it at any time from Settings. If you want stories in another language, create a new story world for that language.
How do I manage or cancel my subscription?
Subscriptions are handled by the store you bought them from. On iOS, open your App Store account settings and go to Subscriptions; on Android, open Google Play and go to Subscriptions. Cancelling takes effect at the end of the current period, and refunds are handled by Apple or Google.
I want to delete my account and my data
In the app, go to Settings → Delete my account to permanently delete your account, all child profiles, stories, and audio recordings. This cannot be undone. You can also request deletion by writing to support@masalevi.app.
Contact
For any question, bug report, or suggestion: support@masalevi.app